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Terms and ConditionsYour use of the County Driver Training (CDT) as a training provider
1. DRIVING LICENCE AND FITNESS TO DRIVE
You must hold a current, valid driving license, provisional, full or international, and produce it on (or in advance of) your first training session. You must be able to read a number plate from the distance of 22.5 metres or more If you need to wear glasses to achieve this the glasses MUST be worn on each lesson & the driving test. You must be fit to drive with regard to legal and medical requirements.
2. PAYMENTS AND CANCELLATIONS
Tuition fees are paid at the start of each lesson. Payment can be made by cash or cheque (made payable to County Driver Training Ltd). Any cheque's offered for payment that are subsequently refused by the bank will be subject to an administration charge of £15.00.
If either you or your instructor needs to cancel or re-arrange a lesson at least 48 hours notice will be required for single lessons of up to two hours duration. Longer lessons need a minimum of four days notice. (Tel: 01305 236299) . Failure to give notice will result in a valid claim for an equivalent value in compensation (i.e., a cancellation fee will be charged or credited)
Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g., dangerous weather conditions). In the event of postponement fees paid in advance will be carried forward.
CDT reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.
3. BOOKINGS AND LESSON DURATION
Your instructor will endeavor to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed.
The minimum lesson period is one hour. If, for any reason, the instructor is late for the lesson he/she will make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 15 minutes this time will be credited to the pupil and when possible the lesson will be extended by the time due if this is not possible the extra time will be carried forward to the next suitable lesson.
4. PERSONAL PROPERTY
CDT, staff or driving instructors cannot be held responsible for any personal belongings left in the training vehicle.
5. TRAINING LOCATION
All sessions will start and finish at the same location unless alternative arrangements are made in advance. The instructor will determine a location for practical lessons which ensures both the pupil’s and public safety this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.
6. TRAINING VEHICLES
Training vehicles provided by CDT are taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls.
Pupils who require tuition in their own vehicle must supply evidence from their motor insurer that the car is covered for lessons when being supervised by a professional instructor in return for payment; the car must also be taxed and hold a current MOT certificate where appropriate.
7. DRIVING TEST AND BOOKINGS
Your instructor reserves the right to refuse use of a driving school vehicle for test if he/she considers that provision of a vehicle could cause a risk to public safety.
Where a CDT car is used for test, the booking period will based upon the instructor’s normal diary schedule. Depending on the time of the test this will require a minimum two hour booking and possibly longer.
While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.
Your instructor cannot be held responsible for test appointments cancelled by the DSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise about claiming compensation from the DSA .
8. CODE OF CONDUCT
CDT and your instructor agrees to abide by the conditions of the Professional Code of Conduct (a copy of which will be provided on request). In the unlikely event of complaint or dispute the guidelines of the Code of Conduct will be adhered to.
9. video recording
The video recording of driver training sessions may be used to help and educate the instruction given. Consent to the use of the video for this purpose would be assumed granted unless the pupil stresses in writing that they refuse the recording of lessons.
10. 100% Guarantee refund conditions
You must inform the driving instructor at the end of the lesson your reason for a refund. Once you have paid and left the car, retrospective complaints will not be accepted.
If you are block booking or paying for a course of lessons, your ‘money back guarantee’ is per hour. You only receive a refund for that hour, not a whole course.
We reserve the right to discontinue your lessons if we do not agree with the reasons for not paying and you will be informed to find a new instructor.
The Money Back Guarantee does not cover the Practical Test day as before your test we will not be teaching you anything new! We will just be preparing you and calming you down for your test!
The Money Back Guarantee does not cover our assessment lessons as part of the lessons will be ‘assessing’ your needs so its possible if your of a very high standard not learn much at the beginning of your assessment, the assessment is to allow us to asses your needs and tailor out tuition to you. Not all of the assessment lesson will be just assessment the idea is that after an initial assessment remedial training and advise will be imparted.
11. your rights
These conditions do not affect any protection a student has under consumer legislation.
We reserve the right to change or alter any of the terms and conditions without notice, but will endeavor to inform pupils of any changes as soon as possible.
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